tag:blogger.com,1999:blog-354977621398307325.post8679793482419571787..comments2010-01-12T11:19:06.308-08:00Comments on Our Destiny: PhotosThe Crewhttp://www.blogger.com/profile/17203267572423581196noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-354977621398307325.post-85379426995606102602009-05-27T19:46:16.658-07:002009-05-27T19:46:16.658-07:00hey guys!
we are getting excited for our mexico va...hey guys!<br />we are getting excited for our mexico vacation this summer> we will be tere by the end of June...about a month see you soon love the pix<br />matt and heatherHeatherhttps://www.blogger.com/profile/04859514327845980578noreply@blogger.comtag:blogger.com,1999:blog-354977621398307325.post-32935960397127851822009-05-20T14:38:51.472-07:002009-05-20T14:38:51.472-07:00Dear Mr and Mrs Foy,
My name is Dan Aulwurm an...Dear Mr and Mrs Foy,<br /><br /> <br /><br />My name is Dan Aulwurm and I am the merchandise manager for the anchor category at West Marine. I was able to locate your blog address via the information in Latitude 38. We were very concerned that you had a difficult experience with the Kong Spa swivel. Having product fail is an issue we take very seriously at West Marine. We have not experienced a failure of this type on this unit to date. We would like to see what caused this failure. We take these issues very seriously and want to provide our customers with product they can trust. I am hoping we could obtain the part of the Kong Spa swivel that was shown in the photograph and what was left on the anchor rode. We will of course reimburse you for costs incurred returning the product. We are currently pulling product from our warehouse for testing to understand what possible failures can occur. If you wish to correspond with me as well I would be most receptive to get your input.<br /><br /> <br /><br />We apologize for your incident and make every effort to ensure that the product we supply is reliable. Your assistance will be greatly appreciated and help us supply better products to all boaters in the future. I look forward to hearing from you.<br /><br /> <br /><br />Thanks in advance,<br /><br /> <br /><br />Dan Aulwurm<br /><br />Assistant Vice President <br /><br />Divisional Merchandise Manager Hardlines<br /><br />West Marine<br /><br />831-761-4219Anonymoushttps://www.blogger.com/profile/10441705526763548115noreply@blogger.com